Frequently Asked Questions

Affordable Self Storage made easy


Answers to your frequently asked questions

We have the perfect storage solution for you

Are there any items I can’t store in my unit?2020-01-22T00:12:13+00:00

You must not store hazardous/dangerous, illegal, stolen, perishable, environmentally harmful or explosive goods.

What sort of items can I store in my unit?2019-10-24T07:20:34+00:00

You can store most anything in a self-storage unit. As stated above there are some items that require some preparation or special care when storing long term, and you can always ask our helpful staff for tips and advice.

Who can access my unit?2019-10-24T07:20:49+00:00

We offer personalised pins to allow multi persons access to a singular unit, so if you require a trusted friend or family member to access your unit, you can share your access PIN code with them and they can gain access to your unit.

Are my goods insured?2019-10-24T07:21:06+00:00

We always recommend purchasing contents insurance for your items in storage. In the case of a natural disaster out of our control, we want you to be covered. We offer insurance at $1.50 per $1000 of goods.

What hours can I access my unit?2020-01-22T00:14:20+00:00

Pin access is 7 days per week from 5am to 9pm.

Is there a minimum storage period?2019-10-24T07:21:22+00:00

Our minimum storage period is 1 month, so you won’t be locked into a long term contract.

Is there a maximum storage period?2019-10-24T07:21:39+00:00

We have no maximum storage period, so you can rest assured that your goods are safe with us for as long as you need.

Do you offer moving or packing services?2019-10-24T07:21:55+00:00

We offer a free move in truck, move in trolleys, and a large 2 tonne 3 x 3 metres goods hoist for upper level units.

Do you stock boxes and tape etc?2019-10-24T07:22:12+00:00

Our box shop is fully stocked and we specialize in recycled boxes.

What is security like during non-open hours?2019-10-24T07:22:29+00:00

Our facility boasts CCTV with alarmed doors and movement sensors, automatic lighting and individually zoned areas, and it is remotely monitored. Your goods are safe with us, open or closed.

Can I cancel my lease any time?2020-01-09T01:04:49+00:00

After the initial month or introductory deal period expires you can cancel with 14 days’ notice. Any unused storage fees are prorated and returned.


Need help?

Chat to our storage experts Call (03) 9574 7007